Good Services: How to Design Services that Work
(eBook)
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Published
BIS Publishers, 2020.
Format
eBook
Language
English
ISBN
9789063695989
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Citations
APA Citation, 7th Edition (style guide)
Lou Downe., & Lou Downe|AUTHOR. (2020). Good Services: How to Design Services that Work . BIS Publishers.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Lou Downe and Lou Downe|AUTHOR. 2020. Good Services: How to Design Services That Work. BIS Publishers.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Lou Downe and Lou Downe|AUTHOR. Good Services: How to Design Services That Work BIS Publishers, 2020.
MLA Citation, 9th Edition (style guide)Lou Downe, and Lou Downe|AUTHOR. Good Services: How to Design Services That Work BIS Publishers, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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Grouping Information
| Grouped Work ID | 517ae498-2cf5-2940-5274-9a0ef2180953-eng |
|---|---|
| Full title | good services how to design services that work |
| Author | downe lou |
| Grouping Category | book |
| Last Update | 2024-02-29 09:11:11AM |
| Last Indexed | 2024-05-11 03:18:57AM |
Book Cover Information
| Image Source | hoopla |
|---|---|
| First Loaded | Oct 24, 2023 |
| Last Used | Mar 18, 2024 |
Hoopla Extract Information
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[synopsis] => Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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