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A Story About Positive Ways to Turn Complaints Into Solutions, Innovations, and Success
Every complaint represents an opportunity to turn something negative into a positive!
It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company-EZ Tech-is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees...
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#1 New York Times Bestseller
In Being Mortal, bestselling author Atul Gawande tackles the hardest challenge of his profession: how medicine can not only improve life but also the process of its ending
Medicine has triumphed in modern times, transforming birth, injury, and infectious disease from harrowing to manageable. But in the inevitable condition of aging and death, the goals of medicine seem too frequently to
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For centuries we've believed that work was where you learned discipline, initiative, honesty, self-reliance--in a word, character. A job was also, and not incidentally, the source of your income: if you didn't work, you didn't eat, or else you were stealing from someone. If only you worked hard, you could earn your way and maybe even make something of yourself. In recent decades, through everyday experience, these beliefs have proven spectacularly...
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A generation gap has emerged between parents and their girls. Even in this age of helicopter parenting, the mothers and fathers of tomorrow's women have little idea what their daughters are up to sexually or how they feel about it. Drawing on in-depth interviews with over seventy young women and a wide range of psychologists, academics, and experts, renowned journalist Peggy Orenstein goes where most others fear to tread, pulling back the curtain...
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"From National Jewish Book Award Winner and author of Israel, a bold reevaluation of the tensions between American and Israeli Jews that reinterprets the past and reimagines the future of Jewish life. Relations between the American Jewish community and Israel are at an all-time nadir. Since Israel's founding seventy years ago, particularly as memory of the Holocaust and of Israel's early vulnerability has receded, the divide has grown only wider....
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The timely collaboration of Barbara Annis, a world-renowned expert on gender issues in the workplace, and John Gray, author of the number-one relationship book of all time, 'Men Are from Mars, Women Are from Venus.' Revealed for the first time are the Eight Gender Blind Spots that create tension between the sexes at work and in their personal relations.
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In a profound work that pivots from the biggest questions about American history and ideals to the most intimate concerns of a father for his son, Ta-Nehisi Coates offers a powerful new framework for understanding our nation's history and current crisis. Americans have built an empire on the idea of "race," a falsehood that damages us all but falls most heavily on the bodies of black women and men, bodies exploited through slavery and segregation,...
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"Older and Wiser! is the inspiring new sequel to Older and Happier!, Dag Sebastian Ahlander's joyful guide to turning retirement into a time of self-exploration. For many men, the years after sixty-five become the best of their lives--and with good reason. The office is left behind, the children have grown up, and you're healthy, alert, and free to do what you want. Still, as with any big life change, you may be looking for some words of advice and...
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"In Uncomfortable Conversations With a Black Man, Acho takes on all the questions, large and small, insensitive and taboo, many white Americans are afraid to ask--yet which all Americans need the answers to, now more than ever. With the same open-heartedgenerosity that has made his video series a phenomenon, Acho explains the vital core of such fraught concepts as white privilege, cultural appropriation, and 'reverse racism.' In his own words, he...
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American kids are living in a world of ongoing public debates about race, daily displays of racial injustice, and for some, an increased awareness surrounding diversity and inclusion. In this heated context, sociologist Margaret A. Hagerman zeroes in on affluent, white kids to observe how they make sense of privilege, unequal educational opportunities, and police violence. In fascinating detail, Hagerman considers the role that they and their families...
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"Champions, as the familiar adage preaches, are not born--they're made. Reaching the top of any sport, or any aspect of life, takes years upon years of dedication and proper preparation. But if there's a huge pool of individuals who have undertaken the same commitment and steps towards becoming the best, what truly separates the winners from everyone else? Joanna Zeiger believes proper mental preparation is the answer. The Champion Mindset is a much-needed...
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"When George Yancy penned a New York Times article entitled "Dear White America," he knew that he was courting controversy. Here, Yancy chronicles the ensuing blowback as he seeks to understand what it was that created so much rage among so many white readers. He challenges white Americans to develop a new empathy for the African American experience"--Provided by publisher.
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What is fueling rural America's outrage toward the federal government? Why did rural Americans vote overwhelmingly for Donald Trump? And, beyond economic and demographic decline, is there a more nuanced explanation for the growing rural-urban divide? Drawing on more than a decade of research and hundreds of interviews, Robert Wuthnow brings us into America's small towns, farms, and rural communities to paint a rich portrait of the moral order--the...
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"Acclaimed linguist and award-winning writer John McWhorter argues that an illiberal neoracism, disguised as antiracism, is hurting Black communities and weakening the American social fabric. Americans of good will on both the left and the right are secretly asking themselves the same question: how has the conversation on race in America gone so crazy? We're told read books and listen to music by people of color but that wearing certain clothes is...
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“We don’t see color.” “I didn’t know Black people liked Star Wars!” “What hood are you from?” As a student in a largely white high school, Frederick Joseph often simply let wince-worthy moments go. When he grew older, he saw them as missed opportunities to stand up for himself and bring awareness to those who didn’t see the hurt they caused. Here, Joseph speaks to the reader as he wishes he’d spoken to his friends, unpacking hurtful...
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Palestinian Amal Rifa'i and Israeli Odelia Ainbinder are two teenage girls who live in the same city, yet worlds apart. They met on a student exchange program to Switzerland. Weeks after they returned, the latest, violent Intifada broke out in the fall of 2000. But two years later, Middle East correspondent Sylke Tempel encouraged Amal and Odelia to develop their friendship by facilitating an exchange of their deepest feelings through letters. In...
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