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"Founder of business strategy consulting firm argues that customers are more persuaded by improvised conversations than scripted sales pitches. Presents techniques and practices for six habits people can learn to enable spontaneous conversations that persuade customers to say 'yes'"--
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THE 30 SECOND MESSAGE CAN CHANGE YOUR LIFE. SOUND IMPOSSIBLE? BELIEVE IT. IT'S TRUE! You can get your point across in 30 seconds. Media research proves it. Television commercials capitalize on it. People are only able to give their full, undivided attention in 30 second "bites." Milo Frank, former CBS television talent and casting head, who teaches communication skills to the top executives of such Fortune 500 companies as AT&T, IBM and Bank of America,...
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"Develop the confidence and poise needed to take your communication skills to the next level Preparing for a presentation, interview, or salary negotiation can instill a sense of dread and fear in many people. Part of the fear comes from the risk of beingcaught off-guard and having to improvise on the spot. This is where the tools associated with improv come into play. While improv is traditionally associated with acting, it can also be a useful tool...
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"An essential guidebook for honing business communication skills... Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion-for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals,...
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"One of the first books in McGraw Hill's NEW Business Essentials Series providing savvy strategies and specific action steps to improve business communication skills for today's new world of work"--
No matter how great your knowledge, expertise or experience, poor communication skills undermine your ability to get your message across, achieve your objectives, and build crucial relationships. To advance your career—and succeed in other aspects of...
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"Leadership Mastery: Ten Steps to Unlock Your Full Potential" is a must-read for aspiring leaders, seasoned professionals, and anyone seeking to enhance their leadership abilities. It serves as a guidebook and mentor, providing invaluable insights and practical strategies that will inspire, empower, and guide readers on their leadership journey.
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DON'T LET YOUR WRITING HOLD YOU BACK.
When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over.
The HBR Guide to Better Business Writing, by writing expert Bryan A. Garner, gives you the tools you need to express your...
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This user-friendly book is filled with guidelines to help you write performance objectives, reviews, appraisals, and other performance documentation. The book's tips and tools help you find language that's clear, descriptive, objective, and acceptable in today's workplace. Examples, questions, and activities will help you learn on your own, with your team, or with others in your organization.
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From Cascade to Conversation challenges organisations to rethink how they communicate with their employees. It argues that organisations have lost control of the message – if they ever had it. People everywhere have found their voice. The audience no longer passively receives the message, but shares and shapes it. Broadcasting to employees is therefore becoming dangerously archaic in this digital age. Success demands greater internal collaboration,...
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Following a general introduction, the first six chapters follow the course of an interview, beginning with planning (Chapter 2), impression management (Chapter 3), developing rapport (Chapter 4), showing active listening (Chapter 5), eliciting a narrative (Chapter 6), and good questioning tactics (Chapter 7). Chapter 8 describes how to create cooperation between the interviewer and the subject, and what to do in instances where the subject is less...
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Comunicación en cuatro pasos es una guía práctica para construir tu discurso, generar confianza y dominar las técnicas de comunicación que permiten alcanzar el liderazgo en cualquier ámbito de la vida, especialmente en el mundo de los negocios. La obra enseña desde cómo diseñar una campaña, organizar profesionalmente cualquier tarea de comunicación (un evento, un estudio en redes sociales, una presentación, etc) a cómo gestionar una crisis...
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"A true culture transformation should outlast the management that initiated it." In his latest book, Phil Geldart, CEO of Eagle's Flight, discusses: How and where to start, Measuring the impact, The role of leadership, How to change behavior, The importance of conviction, Who should do what, The role of HR, and substantially more...The book also includes an action planning workbook with the 30 most crucial questions to address in order to ensure success....
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Up-to-date, comprehensive coverage of the Oracle database and business intelligence tools
Written by a team of Oracle insiders, this authoritative book provides you with the most current coverage of the Oracle data warehousing platform as well as the full suite of business intelligence tools. You'll learn how to leverage Oracle features and how those features can be used to provide solutions to a variety of needs and demands. Plus, you'll get valuable...
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Hey, manager: please shut up already! Too many new managers, often promoted from the best of the front-line workers, lack the basic ability to interact effectivelyspeaking when they should be listening, and listening well, not much. And when it comes to more advanced skills like improving worker performance, maximizing productivity, handling customers, and driving real success with their products, all bets are off. With no real background or training...
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In the ever-evolving landscape of business, organizations are constantly faced with the need to adapt and embrace change. Whether it's the introduction of new technologies, shifts in market dynamics, or internal restructuring, change management has become a crucial discipline for success. However, implementing change within an organization can be a complex and challenging process. That's where the concept of habit stacking comes into play – a powerful...
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Sales Director Stu Preston has just six months to improve his performance or find another job. Despite his boss's comment that he is not listening enough, Stu has no idea how to change his performance until he finds an unlikely sage. He learns how to listen better at work and in life, and realizes just how important listening can be; it's the cornerstone of all human behavior. In this true-to-life story, LISTENING PAYS offers a practical and powerful...
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Effective Communication is the art of conveying one's thoughts, ideas or feelings to another or others in a clear, cogent, concise manner, so that there is no confusion in comprehension. In other words, the receiver of such communication should be able to understand exactly what is being conveyed, without any room for doubt or misunderstanding. 'Crystal Clear Communication' provides you with the skills and tools to communicate correctly, convincingly...
19) The Magic of High-Quality Questions: A Recipe for Success in Business, in Relationships, in Life
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Do you find yourself surrounded by difficult or frustrating people or situations? Do you ever feel trapped by limiting situations that seem to simply repeat themselves over and over in different areas of your life? Well, the answers are not far away; as a matter of fact, they can be found within you. You may just need some help in changing your perspective to arrive at better solutions to your own problems. The Magic of High-Quality Questions will...
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With some many different people we have to communicate with ,how do we make sure we are speaking in a style that suits the other person. Nigel has come up with a very simple yet effective way of dealing with all the animals in your life The short tempered Lions The fun, passionate monkey The very detailed elephants And the caring dolphins In this book he wants you to become an effective zoo-keeper
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