Summary: Uncommon Service: Review and Analysis of Frei and Morriss' Book
(eBook)

Grouping Information

Book Cover Information

Hoopla Extract Information

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    [year] => 2014
    [artist] => BusinessNews Publishing
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    [titleId] => 13075623
    [isbn] => 9782511018767
    [abridged] => 
    [language] => ENGLISH
    [profanity] => 
    [title] => Summary: Uncommon Service
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            [1] => Customer Relations
            [2] => Human Resources & Personnel Management
            [3] => Industries
            [4] => Management
            [5] => Service
            [6] => Strategic Planning
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    [synopsis] => The must-read summary of Frances Frei and Anne Morriss' book: "Uncommon Service: How to Win by Putting Customers at the Core of Your Business".

This complete summary of the ideas from Frances Frei and Anne Morriss' book "Uncommon Service" shows that it's not enough to demand that employees deliver a great service. In other words, it is indispensable to design a business model so that all employees deliver excellent service as an everyday occurrence. This summary provides a guideline in five steps to establish the cornerstones for delivering uncommon service on an ongoing basis.

Added-value of this summary:

• Save time

• Understand key concepts

• Expand your knowledge

To learn more, read "Uncommon Service" and discover the key to developing excellence in your business.
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    [subtitle] => Review and Analysis of Frei and Morriss' Book
    [publisher] => Business Book Summaries
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